We take data privacy and security seriously. The personal information you provide is used strictly for order fulfillment, account management, and platform security. We do not sell or rent your data to third parties for their marketing. Payment details are processed exclusively through SSLCommerz and mobile financial service gateways; Yume Kaimono does not store your complete card numbers or MFS PINs. Vendors receive only the information necessary to ship your order and are contractually prohibited from using your data for any other purpose.
No. All monetary adjustments resulting from approved cancellations, returns, or refunds are issued exclusively as Yume Kaimono Wallet Credits. This balance is stored securely within your Yume Kaimono account. It cannot be withdrawn as cash, transferred to another person, or sent to your bKash, Nagad, or bank account. The wallet balance can only be applied toward future purchases on the Yume Kaimono platform.
Due to strict health, hygiene, and safety standards, the following categories of products are considered Final Sale and are not eligible for return once the original packaging or safety seal has been opened: skin care products, makeup and color cosmetics, artificial nails and nail glue, hair care products, and any item marked as "Clearance" or "As‑Is" at the time of purchase.
You must submit your return request, including the required unboxing video, within seven calendar days of the delivery confirmation date. The deadline is strict. Requests received after this period will be automatically denied regardless of the product's condition.
To be eligible for a return, you must provide a single, continuous, unedited video recording that shows the entire process from the moment you receive the package from the delivery rider to the unboxing and inspection of the items inside. The video must clearly display the exterior of the package and the condition of each product as it is removed. This video file must be emailed to support@yumekaimono.com with your order number in the subject line. Any return request submitted without this specific video evidence will be rejected.
If you request cancellation after the order status has updated to "Shipped" or "In Transit," the package has already left the vendor's warehouse and is moving through the courier network. In this situation, you are responsible for the delivery charge incurred by the platform or vendor. You will receive a credit to your Yume Kaimono Wallet for the value of the product and the platform fee, minus the actual shipping cost that was paid to the courier. This is because the courier service has already expended resources to transport your package.
We maintain a strict vendor verification process to ensure the marketplace remains trusted and reliable. Every seller must submit a completed registration form along with clear copies of their National ID, Tax Identification Number, and Trade License or BIN if applicable. The Yume Kaimono administrative team reviews these documents before approving any vendor account. There is no fee charged to vendors for registration, nor does the platform pay vendors to join.
Yume Kaimono is a curated multi‑vendor e‑commerce marketplace based in Bangladesh. We do not sell products directly. Instead, we provide the technology platform, mobile applications, payment processing, and logistics coordination that allow verified independent vendors to sell their products to customers. Our initial focus is on high‑demand niche categories including skin care, hair care, makeup, artificial nails, and women's fashion accessories to ensure quality control and efficient operations.
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